Services for passengers with reduced mobility

Reduced Mobility Passengers (PRM) enjoy barrier-free access to the port, whether they arrive by car, by water or on foot. Parking, refreshment bar and toilets are all fully accessible. Operations preceding departure such as baggage drop-off, check-in, embarkation, and those after arrival such baggage claim, etc. are performed in facilities adequate to PRM needs, as they are equipped with ramps, lifts, mobile bridges, dedicated toilets, check-in desks and seats available in each terminal.

Wheelchairs are available in each terminal as well as dedicated assistance procedures.

In compliance with Article 23, paragraph 1 of the Regulation (EU) No 1177/2010 (the Regulation), V.T.P., within its area of competence, ensures the availability of all information on the rights of passengers travelling by sea and inland waterways. A summary of the provisions of the Regulation as well as the assistance services provided by the terminal operator are made available on V.T.P. website, at the information points in each terminal, as well as through information boards placed in the port areas.

Carriers and terminal operator, within their areas of competence, provide assistance to PRM passengers. In accordance with Article 11 of the Regulation (UE) n. 1177/2010, the passenger applying for assistance shall notify the carriers or the terminal operator of their specific needs at least forty eight (48) hours before the assistance is required.

In accordance with Article 12 of the above mentioned Regulation, PRM passengers may notify their arrival to the staff at the main entrance gate of the Passengers’ Port.

Venezia Terminal Passeggeri S.p.A. (VTP) and the carriers, within their areas of competence, makes available in the port areas into operation qualified staff to assist PRM passengers before the embarkation and after the disembarkation. The following assistance services are provided:
– Transfer from the entrance of VTP’s port facility to the terminal;
– Transfer from the departure hall to the ship’s gangway;
– Transfer from the arrival hall to the port facility exit;
– Assistance reaching toilet facilities.

Passengers applying for assistance shall inform VTP S.p.A. or the carrier within the prescribed time limits.

For information please call: +39 0412403041, from Monday to Friday from 8:00 am to 17:00.

The outdoor parking lots of the Venezia Terminal Passeggeri S.p.A. are provided with reduced mobility-designed parking spaces (yellow painted). The parking service for PRM passengers is free of charge, for further information please visit the ‘Parking section’.